License error - (SOLVED)
Completed
Just purchased a license after testing the demo, registered using another email respect the one used here on the forum, downloaded the installer, installed over previous demo installation, rebooted, not trying to active tell me the license is wrong (I have copied and pasted multiple times from the license manager). I have never installed on other places so 1 seat is enough.
I have the event I need to use HeavyM for this Sunday, if I didn't get it working immediatelly it's totally not useful for me, and a total waste of time for me trying it.
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Hi, I'm going to answer in the private ticket you sent as it is not possible to resolve this here without sharing private info.
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Problem solved, thanks a lot!
For others: for some reason the license manager tought I have had already a seat used (maybe since I have had previously installed the demo, not sure about that), so I just unlinked my PC and activated it again.
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Thanks for the follow-up!
Indeed there seems to have been a communication error with our licensing service during the first try (due to...Planetary alignment?)
Sorry for the inconvenience again, glad it works now.
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