Trying demo, but HeavyM closes after 15-20 minutes, no warning.
I have been attempting to see if HeavyM is going to serve as a supplement or replacement for us. However, the program just closes without warning after approximately 17 minutes of running. It only closes if an active project is open.
The following errors are generated in the log:
Always the QQmlContext error generates during the 17 minute session, but not always the other ones in the log.
I have tried completely uninstalling using REVO and reinstalling. Program runs fine if left at the initial open project menu. I have attempted to create new projects, load ones already saved... same issue.
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Hi Kai,
Sorry for the inconvenience.
The errors you mention are only warnings and cannot be the cause of the issue. We would need the full log file as well as detail about your configuration (computer model, OS version, HeavyM version, graphics card, etc) to investigate the issue. As it contains personal information, please create a private support ticket to transfer the log file.
Thanks in advance, have a nice day.
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Hey there was this ever resolved at all, if so what was the solution?
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Hi Snowballfred, I believe this issue wasn't resolved, as the user didn't get back to us with the log file. This could happen for many reasons (drivers issue, configuration issue, bug, etc) so I can't give you a solution without more details.
If you have a similar issue, please give us detail about your configuration (computer model, OS version, HeavyM version, graphics card, etc) and the heavym.log fil so that we can investigate the issue. As it contains personal information, please create a private support ticket to transfer the log file (Documents/HeavyM/Log)
Thanks in advance, have a nice day!
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Hello there from what i can tell the logfile doesnt contain any information of relevance based on your previous responses.
This crash doesnt seem to be version specific either, previously when i first found out about heavym i got an early version some time ago the program then functioned for a time and proceeded to crash,
I still have then installer for that version and it was 2,7 i tried again more recently and got a newer version and the same issue persists, and lastly the most recent version on the program also suffered the same issue
although i did manage to have it open for some time on one run and it lasted more than an hour although it isnt consistent and i still ge tthe 20 minute crashes.
CPU: 13900k
Mobo: Gigabyte Z790 gaming AX
Gpu: Asus Rog strix 2080
INFO: Operating System: windows 10
INFO: Device : "NVIDIA GeForce RTX 2080/PCIe/SSE2"
INFO: "OpenGL context version : 4.6.0 NVIDIA 546.01 CoreProfile"
INFO: Screens info, number screens : 2
INFO: Screen 0: size (3440, 1440), logical dpi (96, 96)
INFO: Screen 1: size (1024, 768), logical dpi (96, 96)
INFO: "GLManager OpenGL context version: 4.6.0 NVIDIA 546.01 CoreProfile"
INFO: GLManager Device : "NVIDIA GeForce RTX 2080/PCIe/SSE2"
WARNING: QQmlEngine::setContextForObject(): Object already has a QQmlContext
WARNING: QQmlEngine::setContextForObject(): Object already has a QQmlContext
WARNING: QQmlEngine::setContextForObject(): Object already has a QQmlContext
WARNING: Collection does not contain client with such name or label: "vFlip"
INFO: Initialize D3D11 projection
WARNING: "initD3D hr n0 = ffffffff80070057"
INFO: D3D11 projection initialization succeeded
I have other computers to try the installers on so i will do that to check if my computer is the issue
I would like to atleast resolve this error as i really want to use the software for a family party later this year but the cost is high and i need to know the program will work.
(the program is great when it is working BTW even with my low resolution projector although the watermark is very bright if it was darker i would probably just use the demo for the party xD)0 -
Hi,
Thanks for the additional info. Unfortunately this is not the full log file and it is missing important information for the tech team (other sessions, version info, etc). Does the crash happen even when HeavyM is empty? If not, please send us screenshots/videos of the kind of projects you are creating.
Please prefer creating a private support ticket when reporting bugs, it is better suited for troubleshooting and file transfer.
Thanks, have a nice day.
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