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Videos freezing


1 comment

  • Official comment

    Hi Iris,

    Sorry for the inconvenience. Please send all relevant information to tech support so that the we investigate the issue and help. 

    • Your configuration (OS, HeavyM version, graphics card, etc) ;
    • The HeavyM project file and the associated video files ;
    • The heavym.log file (Documents/HeavyM/Log) ;
    • Screenshots/videos if you think they can help.

    Thanks in advance, have a nice day.

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