UPDATE BUG!!
With the Update on 3/13 I lost Acess to all my projects. Please HELPPP. Did this happen to anybody else.
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Official comment
Hi again,
This issue has been fixed, it was targeting projects containing shaders on players. We've just released a patch (2.12.4), you can update directly from HeavyM or from your license manager.
Sorry for the inconvenience again.Have a nice day,
Léa
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Hi there,
Really sorry about the inconvenience, we're investigating the issue. The update released last night (2.12.3) has been taken off in the meantime. If you need to download the previous version 2.12.2, you can find it on your license manager.
If other users encounter a similar issue, please send the project folder in question as well as the "Log" folder (Documents/HeavyM) to the support.
Thanks in advance.Have a nice day,
Léa
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Program starts now but there is many bugs with this new update .
- shader BUG , making some shaders unavailable
-layers bug , Layer feature not working correctly , after hiding a layer anything below it becomes unavailable and dissapears0 -
Hi there,
Sorry about this, I see that tech support is investigating your issues in the private ticket you have. Please send your project and "Log" folders as requested by the team in reply to the ticket so that they can go further, as we're unable to reproduce these issues on our side at the moment.
Furthermore:
- Please send details about the shader bug, which shaders are unavailable?
- Regarding the layer issue, I see in the video you sent privately that you are using blend modes on some groups, could that be a reason why it seems multiple groups are affected when you hide only one? Again, without the project it is difficult to investigate.
Thanks in advance.
If other users encounter similar issues, please send the project folder in question as well as the full "Log" folder (Documents/HeavyM) to the support. Thanks in advance.
Have a nice day,
Léa
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