Audio sync problems
Hi I have a project with a video lasting 8mins 23s. It has an audio soundtrack which I have been playing via the media player in HM. However I want to export this HM project as a video and as the audio embedded in the media player does not export I loaded the same audio file that I used to create the video into the HM timeline. However When I play the sequence I can hear that the audioi from the media and the audio from the timeline are not in sync even though they both originate from the same audio file. I think the timeline audio is lagging behind the video. The lag is not high but is noticeable at certain key points and I would not be able to use that. Do you have any thoughts on this? Thank you.
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Official comment
Hi James,
Sorry for the inconvenience, could you please send a ticket to tech support with:
- Informations about your configuration (HeavyM version, computer model, graphics card, etc)
- Your full project folder with all associated media files (File -> Collect Media Files & Save)
If the folder is big, you can send us a WeTransfer or drive link for instance.
Thanks in advance. The tech team is actually in discussion with another user that has reported a similar issue, your documents could help a lot.
Have a nice day!
Léa
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