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Audio sync problems


1 comment

  • Official comment

    Hi James,

    Sorry for the inconvenience, could you please send a ticket to tech support with:

    • Informations about your configuration (HeavyM version, computer model, graphics card, etc)
    • Your full project folder with all associated media files (File -> Collect Media Files & Save)
      If the folder is big, you can send us a WeTransfer or drive link for instance.

    Thanks in advance. The tech team is actually in discussion with another user that has reported a similar issue, your documents could help a lot.

    Have a nice day!


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