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What are the requirements of HM V1 or V2 for a WINDOWS computer?



  • Official comment

    Hi guys,

    mirkodominiak's issue was dealt with privately, but just to follow up on the theme of computer configuration, you can find the system requirements at all times on this page.

  • uchechi


    I seem to be having a similar problem, although I am having this issue on my Macbook while trying to play HD video without audio.

    I am running a Macbook Pro Retina (Mid 2015) / 2.2ghz quad core intel core i7 / 16 GB DDR3 RAM / Intel Iris Pro 1536 mb graphics card. The mp4 video (47.5 mb - 6 min) is on my internal SSD drive. HM1 background is set to 1920 x 1080. Playback is very slow/jerky/choppy.

    I also noticed that HM1 clocking seems to be slower than realtime.. it can take 4 seconds real time for one second to pass in HM. Videos play fine in QuickTime etc.. even at 3hrs & 8gb+.

    Yesterday I did a clean install and moved up to Catalina 10.15.7 to see if that would help - it didn't.

    It's been driving me nuts.. please help. 

  • Léa

    Hi uchechi,

    We are aware of issues with video playback performances on HM1, sorry for the inconvenience. Please submit a ticket here if you want a specific support answer based on your configuration.


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