What video file type for HM2
All of my .MOV files will not upload into projects. The creation tools are fun but I really need to be able to use my content and need a solution before tomorrow if at all possible. fingers crossed!
-
Official comment
Hi Max, I've created a ticket to be able to ask you technical questions about your issue privately.
-
Yes, just tried the same thing, none of my DXV3 files work, any indication of video file formats/codecs requirements?
1 -
Still haven’t heard back from anyone. I still need a solution to what format my video content needs to be.
0 -
Hi Max, we've sent you two different private messages about 10 days ago, could you please check your spam? I've resent the same message again just now, just in case.
We're investigating a few codec-related issues at the moment, but for now I was advising you to convert your files to .mp4 / h264.
0
Please sign in to leave a comment.
Comments
4 comments