How to install HeavyM2Pro+ again
Hello,
I had to format my computer and now I can't install the Heavy M2.
What is going wrong?
Thanks
Compliments-
Commentaire officiel
Hello Franco,
An answer was sent to you this lunchtime by email following your ticket. Can you confirm that you have received it? Thank you.
Tomàs
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hello
I didn't receive anything0 -
Hello Franco,
Thank you for your response.
The system indeed indicates that your email was rejected by the service. However, I have received your request, even though my reply was not sent correctly.
I will create a new ticket to assist you.
Tomàs
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Sorry for the inconvenience, but I can't install heavy M again after formatting my computer. I've already paid for the next update and so I won't be able to take advantage of it. Thanks
A hug0 -
Hello Franco,
As indicated in my previous message, I have created a ticket (#19594) and I invite you to continue our discussion via the email that you should have received.
Thank you for your understanding.
Tomàs
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Hi, I'm being annoying, but I have no idea what a "tiked #19594" is. Oops sorry
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Hello Franco,
It seems that the problem may be related to an existing file or to permissions on the system.
To try to resolve the issue, please follow the steps below:
1. Uninstall Heavy M2 from your computer;
2. After uninstalling, delete the folder located at “C:/Program Files/HeavyM2”;
3. Then start the installation again, making sure you are running the installer as administrator.
If you still have questions or the problem persists, please let us know so that we can help you in more detail. We're here to help!
Tomàs0 -
Hello.
Thanks for the help, but I did all the steps you described and I didn't achieve anything.
I tried the demo version, and it worked. I'm getting stressed...A hugFranco
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There was light :) I did it.
thank you very much0 -
Thank you for your feedback Franco.
Please do not hesitate to contact us using this form (https://help.heavym.net/hc/en-us/requests/new) if you have any questions or require any assistance.
Good day,
Tomàs
0
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