Free Trial demo downloaded but won't open on Mac M1
Hi here,
I've just downloaded the free trial version of HeavyM 2 on my 2021 Macbook Pro M1 Max, installation went fine, but I can't open it. Every time I launch it, I'm hit with a "HeavyM Quit Unexpectedly" before anything else, and I can't get past that dialogue box.
I've read that HeavyM requires Rosetta on Apple Silicone chips, but from what I can tell, I already have rosetta installed.
Anyone have any tips or recommendations here?
I'm extremely keen to dive into HeavyM and would appreciate any help or support offered.
Thank you
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Commentaire officiel
Hello,
Thank you for your message and for your interest in HeavyM.
Could you please try downloading HeavyM again using this link ( https://www.heavym.net/fr/getstarted/) and reinstall it?
I remain at your disposal.
Tomàs
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Hello @Tomàs
Unfortunately, that's the link I've already been using to download, and have just done so for the 4th time, just in case. No luck I'm afraid.
Can you suggest any other reasons this may be happening so I can troubleshoot, or perhaps provide a download link for an older version specifically known to work with M1 Max running Monterey 12.3?Thank you for any help
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Hello,
Thank you for your response. I’ve created a support ticket so we can continue the analysis with the technical team. Further communication will take place through this ticket.
Have a great day,
Tomàs0
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