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Free Trial demo downloaded but won't open on Mac M1

Commentaires

3 commentaires

  • Commentaire officiel
    Support

    Hello,

    Thank you for your message and for your interest in HeavyM.

    Could you please try downloading HeavyM again using this link ( https://www.heavym.net/fr/getstarted/) and reinstall it?

    I remain at your disposal.

    Tomàs

  • Gueebster

    Hello @Tomàs

    Unfortunately, that's the link I've already been using to download, and have just done so for the 4th time, just in case. No luck I'm afraid.

    Can you suggest any other reasons this may be happening so I can troubleshoot, or perhaps provide a download link for an older version specifically known to work with M1 Max running Monterey 12.3?

    Thank you for any help

    0
  • Support

    Hello,

    Thank you for your response. I’ve created a support ticket so we can continue the analysis with the technical team. Further communication will take place through this ticket.

    Have a great day,
    Tomàs

    0

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