Support
- Total activity 1167
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Activity overview
Latest activity by Support-
Support created an article,
Generating multimedia content with the AI Generator
The AI Generator allows you to create custom images or animation loops directly inside HeavyM.You can generate visual content adapted to your mapping by combining a text prompt with a reference ima...
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Support created an article,
Applying 3D textures on shapes
Although HeavyM is still a 2D software, Shapes have been enhanced with a new geometric property: 3D Texture. A Material can be applied to a shape as if it were a physical object with its rendering ...
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Support created an article,
I can't open my project
If you encounter the warning "The project file is incompatible with this version of HeavyM." when trying to load a project in HeavyM, it can be due to different reasons. The project is not compa...
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Support created an article,
I can't log in
We’re making license management easier! HeavyM now has an online account system so you can access your license details without searching through old emails. What’s Changing? Not much will change, b...
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Support created an article,
Can I download an old version of HeavyM?
Absolutely. All previous versions of HeavyM 2 and the latest version of HeavyM 1 (11.5) can be downloaded for free from your license manager.
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Support created an article,
What happens to my license if I cancel my monthly payment?
If you cancel your monthly payment, you will be able to continue using your license until the end of the current period. If you have accumulated 12 consecutive monthly payments, your license will ...
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Support created an article,
How can I change the email address associated with my account?
You can now change your email address directly from your online account.Go to your account settings to make the modification.If you encounter any issues, contact us [here], and we will assist you!
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Support created an article,
I have a monthly payment license, how does automatic renewal work?
With a monthly payment license, renewal is processed automatically each month to avoid any interruption in access to the software and updates. If you wish to disable automatic renewal, go to your l...
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Support created an article,
I have a perpetual license, how can I renew my access to updates?
If you have a perpetual license and your one-year update access has expired, you can continue using the software without restrictions. However, you will not be able to install new updates until you...
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Support created an article,
What happens if I lose my license key?
No worries! Your license is linked to your online account. Simply log into your license manager using the email address associated with your purchase.You will find all your licenses and downloads t...