Support
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Recent activity by Support-
I have a perpetual license, how can I renew my access to updates?
If you have a perpetual license and your one-year update access has expired, you can continue using the software without restrictions. However, you will not be able to install new updates until you...
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What happens if I lose my license key?
No worries! Your license is linked to your online account. Simply log into your license manager using the email address associated with your purchase.You will find all your licenses and downloads t...
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How to manage the devices linked to my HeavyM license?
Check the list of devices linked to your HeavyM license in the license manager.You can free a license from one computer and link it to another as needed by following the unlinking procedure describ...
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How can I access my HeavyM account?
You can view all information related to your license from your license manager.There, you will find details about your subscription, linked devices, and billing information.
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How can I receive an official quote?
To obtain a quote, place your order and select "bank transfer" as the payment method. You will then receive a proforma invoice, which serves as a quote. This is not an official invoice, but if you ...
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What happens once I have completed my monthly payment plan?
You own the license forever and can continue using HeavyM without restrictions.
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What happens if I don't make a monthly payment?
If a payment fails, we will automatically retry after a few days.If multiple payments fail, your access will be paused until a payment is successfully made.
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How can I suspend monthly payments?
You can suspend or cancel your monthly payment at any time from your online license manager. To do this, go to the "Orders and profile" section, where management is handled via our partner Fastspri...
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If I already have a version, how can I upgrade to a higher version?
Yes, you can upgrade to a higher version by paying only the price difference. The upgrade is done directly from your online account. All upgrade details and options are available on our dedicated p...
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Can I switch from a monthly payment to a perpetual license?
After 6 consecutive monthly payments, your license is automatically converted into a perpetual license, at no additional cost.If you wish to make this transition earlier, please contact us to discu...