Support
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How can I access my HeavyM account?
You can view all information related to your license from your license manager.There, you will find details about your subscription, linked devices, and billing information.
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How can I receive an official quote?
To obtain a quote, place your order and select "bank transfer" as the payment method. You will then receive a proforma invoice, which serves as a quote. This is not an official invoice, but if you ...
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What happens once I have completed my monthly payment plan?
You own the license forever and can continue using HeavyM without restrictions.
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What happens if I don't make a monthly payment?
If a payment fails, we will automatically retry after a few days.If multiple payments fail, your access will be paused until a payment is successfully made.
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How can I suspend monthly payments?
You can suspend or cancel your monthly payment at any time from your online license manager. To do this, go to the "Orders and profile" section, where management is handled via our partner Fastspri...
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If I already have a version, how can I upgrade to a higher version?
Yes, you can upgrade to a higher version by paying only the price difference. The upgrade is done directly from your online account. All upgrade details and options are available on our dedicated p...
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Can I switch from a monthly payment to a perpetual license?
After 6 consecutive monthly payments, your license is automatically converted into a perpetual license, at no additional cost.If you wish to make this transition earlier, please contact us to discu...
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What is the difference between a one-time payment and a monthly payment?
Pay once: One-time payment and license ownership forever. Includes 1 year of free updates. Monthly payment: Over 6 months, then the license is yours. Includes all updates during the period.
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Can I use my license on multiple computers?
With HeavyM Live and Pro licenses, only one computer can be connected.With HeavyM Pro+ licenses, 2 computers can be connected simultaneously.
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Are software updates included in the license?
With a monthly paid license, as long as you make your payments each month, you will have continuous access to software updates at no additional cost. For lifetime licenses, a full year of updates i...