Support
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Recent activity by Support-
Generating multimedia content with the AI Generator
The AI Generator allows you to create custom images or animation loops directly inside HeavyM.You can generate visual content adapted to your mapping by combining a text prompt with a reference ima...
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I can't open my project
If you encounter the warning "The project file is incompatible with this version of HeavyM." when trying to load a project in HeavyM, it can be due to different reasons. The project is not compa...
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I can't log in
We’re making license management easier! HeavyM now has an online account system so you can access your license details without searching through old emails. What’s Changing? Not much will change, b...
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Can I download an old version of HeavyM?
Absolutely. All previous versions of HeavyM 2 and the latest version of HeavyM 1 (11.5) can be downloaded for free from your license manager.
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What happens to my license if I cancel my monthly payment?
If you cancel your monthly payment, you will be able to continue using your license until the end of the current period. If you have accumulated 12 consecutive monthly payments, your license will ...
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How can I change the email address associated with my account?
You can now change your email address directly from your online account.Go to your account settings to make the modification.If you encounter any issues, contact us [here], and we will assist you!
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I have a monthly payment license, how does automatic renewal work?
With a monthly payment license, renewal is processed automatically each month to avoid any interruption in access to the software and updates. If you wish to disable automatic renewal, go to your l...
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I have a perpetual license, how can I renew my access to updates?
If you have a perpetual license and your one-year update access has expired, you can continue using the software without restrictions. However, you will not be able to install new updates until you...
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What happens if I lose my license key?
No worries! Your license is linked to your online account. Simply log into your license manager using the email address associated with your purchase.You will find all your licenses and downloads t...
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How to manage the devices linked to my HeavyM license?
Check the list of devices linked to your HeavyM license in the license manager.You can free a license from one computer and link it to another as needed by following the unlinking procedure describ...