This article contains step-by-step instructions on how to set up HeavyM on your computer and advice on hardware configuration.
Required configuration
HeavyM is compatible with both Mac OS X and Windows. You can visit this page to check if your computer fits the system requirements.
In addition, please make sure your card drivers are up to date!
In any case, if you’re unsure about the capacity of your computer, the best solution is to try the software first. That’s why you can always download HeavyM Demo, even with no license, with only a few limitations. It is the perfect way to discover the possibilities and try out your hardware before buying!
Note: no internet is needed to use HeavyM Demo. For licensed editions, a connection is sometimes needed.
Choosing an offer
Although HeavyM Demo enables you to try out the potential of the software for free, you need a license to use HeavyM in production. The software comes in different editions, so you have to choose which type of license to buy. For each offer, there are also different subscription plans, so check out the pricing page to discover all the features and services and find the one that suits you best!
Downloading the software
HeavyM doesn’t come with an installation disc, it is license-based and there is an installation file that you need to get from our website.
From version 2.5.0, the installers are different for HeavyM Demo and HeavyM Live/Pro/Pro+. Make sure you get the correct one, as described in the next paragraphs!
Getting HeavyM Live / Pro / Pro+
If you have already bought a license, you can download HeavyM from your online account (license manager) directly. You can sign in with a Google, Apple or Facebook account, or create an account with an email address & password.
There, you'll find the latest available downloads for the software, according to your licenses, as well as all license info and offers. The HeavyM Live/Pro/Pro+ installers can be found in the “Downloads” tab.
Note: in order to find your licenses right away, please use the same email address used for purchase for your account. Otherwise, you’ll have to manually import your license keys to associate them with the account.
Getting HeavyM Demo
As mentioned before, you don’t need to buy a paid license to try out HeavyM, you can get HeavyM Demo for free. To try the latest version, follow this link. You’ll only need to provide us with an email address. (Don’t worry, we just need it to send you the download link, we'll never share it!)
Installing the software
Setup
- Locate and double-click on the .exe (or .dmg) file you just downloaded. (It will usually be in your “Downloads” folder.)
- A dialog box will appear, just follow the instructions in order to install the software.
From version 2.13.5, HeavyM is available in 10 languages: Chinese (simplified), English, French, German, Italian, Japanese, Korean, Portuguese, Russian and Spanish (previous versions are english-only.)
HeavyM automatically detects your OS language during installation, but you can also change it directly inside the software, in Edit… → Preferences → General → Interface (requires a restart of the app).
Antivirus / firewall warning
If you have trouble installing the software, it might be because your antivirus is blocking it. If you can’t bypass the prohibition, try deactivating your protection while you install HeavyM.
But don’t worry, it’s not because HeavyM is unsafe! This can happen because some antivirus block programs that are unknown in their database. Once a software has been opened and declared as safe by a sufficient number of people, antivirus won’t forbid it anymore. Consequently, this will happen if a new version of HeavyM is released and you’re one of the first users to install it.
Note: if your antivirus is Windows Defender, you can bypass the block by clicking on More info → Run anyway when the “Windows protected your PC” appears.
Launching HeavyM and registering
Note: if you are using HeavyM Demo, you only need to click on "Start HeavyM Demo" at startup to use the software. If you have installed HeavyM Demo but wish to register a license, please download the installer for HeavyM Live/Pro/Pro+ first.
If you want to activate a HeavyM Live / Pro / Pro+ license, first launch the software. You’ll arrive at the sign in window, which gives you different login possibilities. From this step on, you’ll need an internet connection during the registration process. The following process will link a license to the computer and thus use one seat on this license.
Note: on Windows, if nothing happens when you try to open HeavyM, try to launch it as admin by right-clicking on the icon or start menu item and selecting “Run as administrator”.
Sign into your account (from 2.13.5)
The easiest way to activate a license is to first login via your account credentials. An account is necessary to consult license info, offers and download HeavyM only, so you’ll likely create one at some point.
- You can choose to access via Google, Facebook or Apple. This will open a browser window for you to complete the sign in process on the service you have chosen. Once logged in, you’ll be automatically redirected to the HeavyM app.
- Or you can choose to enter the email address + password of your online account directly into HeavyM, if you have previously created one.
Once connected, HeavyM will give you access to all licenses associated with the email address you’ve logged in with. If only one license is valid, it will be automatically activated. Otherwise, you’ll be able to consult the list and choose which one to activate.
Note: if you get an error message at this step, please read this article.
Register via a license key
Another way to activate a license is to use the license key directly (sent by email at the time of purchase). To do this, use the “license key” button on the sign in window. Afterwards, you’ll be able to enter the license key.
Once you have pasted your license key, click on "Activate" and you should be good to go!
Note: if you get an error message at this step, please read this article.
Deactivating the associated license
If you wish to switch to another license on this computer later, please first unlink the current one from the software (Help → Unlink your License...), then restart HeavyM. More info in this article.
Updates
You don’t need to release your license before installing a HeavyM update on the same computer.
Updates are checked automatically and you can get them directly from the software. If a new version is available, you’ll be notified of the release notes when you open HeavyM.
This window will appear, prompting you to decide if you want to install the new version now, be reminded the next time you open HeavyM, or skip this version.
If you select “Install update”, the setup file for the latest version will be downloaded and you’ll be able to start the installation process. If you install HeavyM 2, it will not overwrite previous HeavyM 1 versions already installed on your computer.
On the other hand, if you select “Skip this version”, you can still change your choice later by going to Help → Check for Updates... in the software. You can also download the latest version from your account.
Note: if you are trying to update from HeavyM 2.4.1 (or below) to HeavyM 2.5.0 (and up), the installation process won't be automatic, you'll be redirected to the HeavyM website to download the installer.
Note: for the moment, if you want to download an older version of HeavyM than 1.11.5, you can contact us.
Comments
0 comments
Please sign in to leave a comment.